viastore maintenance of electrical systems at Hummel, Manufacturing Industry

Customer Service & Support

viastore ensures availability of your intralogistics

You take care of your customers – we'll take care of your logistics system!

We offer a comprehensive service portfolio tailored to your specific needs to keep your equipment, systems and software operating reliably and long-term. Even the best intralogistics system is only as good as the maintenance and service it receives. Benefit from on-site service and maintenance, system monitoring and condition monitoring, training, and spare parts service. Our programs resolve any visible wear and tear and/or weak points early enough to eliminate unscheduled downtime in your AS/RS and/or conveyor system. Should your system stop working for any reason, simply call our 24/7 hotline, 365 days a year, to speak with our specialists who have many years' experience in software, controls, mechanical and spare parts.

Support from viastore offers you the following advantages: around the clock availability via the viastore hotline, minimal response times in the event of an issue and preventative maintenance programs; all of which will contribute to shorter downtimes in your warehouse.

Our Customer Service & Support for your needs

viastore Preventative and Field Service Maintenance

We are there for you – whether malfunction, defect or support and maintenance of your system.

viastore Leiterprüfung bei Hummel, Industrielle Fertigung

Testing

With our tests and inspections you guarantee the safety of people, machines and facilities

On-Site Service

Profit during your operating hours from the permanent support of your system by our technicians.

Hotline Support

Our hotline is always available - whenever you need us

Industrie 4.0 mit WMS viadat von viastore

viastore Condition Monitoring

We monitor your system and detect faults before they occur.

viastore spare parts service

Spare parts packages individually tailored to your system.

viastore Lagermodernisierung bei metabo, Industrielle Fertigung, Austausch Regalbediengeräte

Warehouse Modernization

With a retrofit you remain competitive and your system always up to date.

Downloads

MMH Research Brief: Turning Existing Warehouses into Efficient, Optimized Fulfillment Machines

PDF EN-US 0.97 MB

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Whitepaper: Why upgrading your current WMS/WCS is a smart investment

PDF EN-US 0.36 MB

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Lifetime Partnership: Peace of mind with our service

PDF EN-US 3.21 MB

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Retrofit: How your material handling processes can always be kept up to date

PDF EN-US 1.21 MB

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References

Americold Upgrades Cold Storage ASRS

Increased labor efficiency by 25%
Case picking reduced by 50%
Increased safety
Flexibility to respond to the needs of their customers

Americold Upgrades Cold Storage ASRS

Americold cold storage automated pallet storage facility implemented and modified by viastore to support new customers' handling and order profile requirements.

Phoenix Contact Expansion Increases Capacity across Entire Operation

Doubled entire receiving capacity
Increased storage and retrieval capacity by 50%
Improved worker ergonomics and productivity
Increased pick/pack capacity by 40%
10-15% throughput gain

Phoenix Contact Expansion Increases Capacity across Entire Operation

With an extensive expansion to their automated distribution center, Phoenix Contact increases capacity and has a solid plan for growth.

Leclerc Group Upgrades Support Companies Long-Term Automation Goals

Efficiently managed and balanced workloads
Integrated WMS software across multiple locations
Improved uptime, support responsiveness, productivity and throughput
Common standards and processes established
Conditions created for a fork-lift free operation

Leclerc Group Upgrades Support Companies Long-Term Automation Goals

With an updated WMS and automated systems, Leclerc is able move towards their goal of a forklift-free operation.

KSB achieves 25 percent increase in performance through modernization

25 percent more performance
Space created for buffers
Pick numbers increased
Commissioning performance increased
Further growth enabled

KSB achieves 25 percent increase in performance through modernization

In cooperation with viastore, KSB was able to increase its output by 25 percent by modernizing and expanding the high-bay warehouse.

Additional topics

Exterior view of the viastore high-bay warehouse from VARTA Microbattery in Ellwangen

Automatic Storage Enables New Energy

In partnership with prismat, viastore implemented an automatic pallet warehouse with a direct connection to SAP EWM for the battery manufacturer VARTA.

viastore mini load storage, conveyor and sortation system at Phoenix Contact, Manufacturing Industry

viastore: Your Reliability Partner

With over 5,000 retrofits completed across the globe, we are your trusted partner to meet all your modernization needs. We take the time to understand your business.

25 percent performance increase achieved with great steps

After retrofitting, KSB not only benefits from a 25 percent performance increase, but also from higher picking rates and improved order picking performance.